To provide you with the best experience while using our system, we may collect, use, disclose, process, and protect your personally identifiable information or personal data. This Privacy Policy describes the types of personal information we collect, how we use it, with whom we share it, and the choices you can make regarding our collection, use, and disclosure of that information. We also outline the measures we take to protect the security of your information and explain how you can contact us regarding our privacy practices.
Our system is owned and operated by Oway Group of Companies ("Oway Travel and Tours Company Limited and Oway Cars and Services Company Limited," "us," "we," or "our," or "Oway Group"). We believe you should be informed about the types of personal data we collect and how we use it within our system, both through our website and/or app (the "Site"). Here, "personal data" refers to any information related to an identified or identifiable natural person ("Personal Data"). By registering for and/or using the Site, you acknowledge that you have read this Privacy Policy and the Oway Group's Terms of Use, understand their content and implications, and agree to our collection, use, disclosure, and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms of Use. Furthermore, you acknowledge that any Personal Data you have provided or will provide is yours to share and is true and accurate.
Occasionally, Oway Group may revise this Privacy Policy to reflect changes in laws and regulations, our usage practices, the features of our Site, and advances in technology. If we make revisions that change how we collect or use your Personal Data, those changes will be posted in this Privacy Policy, and the effective date will be noted at the beginning of this document. Therefore, you should review this Privacy Policy periodically to stay informed about our current policies and practices. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modifications of the Privacy Policy when you use the Site after the effective date of such modifications.
This Privacy Policy Explains:
- Information We Collect
- How We Use Your Information
- Sharing and Transferring of Your Personal Data
- Access to or Correction of Your Personal Data
- Withdrawing Consent
- Removal of Your Personal Data
- Retention of Personal Data
- Protection of Your Personal Data
- Links to Other Websites
- Registration and Membership
- Miscellaneous
- Our Contact Information
1. Information We Collect
Following your consent, we may collect your Personal Data to provide our services when you use the Site. Additionally, we may collect Personal Data for other reasons as detailed further in this Privacy Policy. The Personal Data we collect consists of the following information:
Basic Personal Information: When you use our Site, we may request that you create an account to proceed with your bookings. The Personal Data collected will include, but is not limited to, your name, Oway Group user identification and login credentials, email address, and phone number.
Specific Personal Information: We may collect your Personal Data based on your experiences while using our Site. For example, this may include details of your hotel bookings (such as hotel name, location, and length of stay), your travel preferences, information related to your airline frequent flyer membership, and your reviews. We may also gather certain information while you are using our Site, such as geographic location, IP address, search preferences, and other general internet usage data.
Geographic Location: With your consent, we may collect Personal Data regarding your actual location to provide you with relevant offers on our Site. We may also derive your approximate location from your IP address and GPS.
Log Information: While using our Site, we may collect data referred to as "log information." This log information may still be collected even if you do not create an account on our Site. It may include your IP address, browser type, operating system, nationality, pages visited, mobile carrier, device information, and search history, along with other general internet usage data. We use this log information to enhance your experience on our Site.
Cookies and Similar Technologies: We may use cookies and/or similar technologies (such as web beacons, tags, and scripts). A cookie is a small piece of data stored on your computer or mobile device that helps us track your usage. Like many other websites, we use cookies to provide you with a better experience, allowing your computer and/or mobile device to recognize you when you use our Site in the future. If you wish to disable the cookies feature, please adjust your browser settings accordingly.
2. How We Use Your Information
We may collect, maintain, and store your information to offer you the best packages that suit your preferences. Additionally, we may use the information collected through the Site for the following purposes:
Registering Your Use: To register your use and/or access of the Site.
Managing Operations: To manage, operate, administer, and facilitate your access to the Site.
Communication: To contact you regarding your use and/or access to the Site and to manage any queries or requests you submit through the Site.
Publishing Reviews: To publish your reviews about our services and the listed products on our Site.
Enforcing Terms: To enforce the provisions in our Terms and Conditions.
Resolving Issues: To resolve disputes, collect outstanding payments, and troubleshoot issues.
Additional Purposes: For any other purposes that will be made available to you at the point of collection.
We may also use your Personal Data and other collected information for:
Digital Marketing: This includes, but is not limited to, social media, display advertisements, Search Engine Optimization ("SEO"), Search Engine Marketing ("SEM"), and push notifications using open graph techniques.
Conventional Marketing: This includes, but is not limited to, sending you emails about new products, special offers, surveys, or other information we believe you may find interesting.
Please note that you may opt out of any marketing materials we send to you by following the unsubscribe instructions included in our marketing communications. We will respect your wishes regarding opting out. However, please be aware that we may target and personalize our marketing communications, purchase recommendations, and other interactions displayed on our website and application based on the combined data we have collected about you.
3. Sharing and Transferring of Your Personal Data
Your Personal Data may be shared with other companies, organizations, and/or individuals (collectively referred to as "Third Parties") to complete the services we provide to you. We may engage Third Parties to obtain services such as website hosting, data analysis, marketing, promotions, processing credit card transactions, and other relevant services.
Depending on your location, Oway Group and the Third Parties may also transfer your Personal Data overseas. Please note that Oway Group may disclose your Personal Data under the following conditions:
With Consent: We will only share your Personal Data with Third Parties when we have your explicit consent to do so. You acknowledge that your continued use of our Services constitutes your consent, and that the sharing of your Personal Data will be subject to this Privacy Policy.
To Purchasers: This applies in connection with any sale, assignment, or other transfer of all or part of our business or company.
For Legal Reasons: At our discretion, we may share your Personal Data with Third Parties if we deem it necessary to: i) comply with applicable laws and regulations; ii) enforce our Terms and Conditions; iii) investigate any potential fraud or illegal activities; and/or iv) protect our brand, reputation, and property.
4. Access to or Correction of Your Personal Data
When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any information we have in our possession contains errors or omissions, you can log into your account on the Site to correct it. Additionally, please update your Personal Data through your account in a timely manner if there are any changes.
If you wish to correct an error or omission in any Personal Data that cannot be corrected via our Site, or if you want to access your Personal Data that we have in our possession or control, please submit your request using the contact details provided below, as allowed by applicable laws.
5. Withdrawing Consent
You may withdraw your consent to our collection, use, or disclosure of your Personal Data by providing us with reasonable notice. If you wish to withdraw your consent, please inform us using the contact details listed below. Upon your request, we will cease to collect, use, or disclose your Personal Data, unless required by law or if we have legitimate business or legal reasons for retaining such data.
Please note that by withdrawing your consent to our collection, use, or disclosure of your Personal Data, we may no longer be able to provide you with our services. You agree that we will not be liable to you for any losses or damages arising from the termination of services resulting from your withdrawal of consent.
You may instruct Oway not to share your personal information with our business partners for their own purposes. To do this, please email us at privacy@owaytrip.com. If you opt out, we will continue to share your information as described in the "Information We Share" section of this Privacy Notice, including with our service providers, to fulfill your requests and comply with legal requirements.
a. Marketing Emails: You can choose not to receive marketing email communications from us by clicking the unsubscribe link in the marketing emails or by adjusting your email preferences through the online account you establish on our sites.
b. Web Analytics: You may opt out of the aggregation and analysis of data collected about you on our sites by our web analytics vendor by clicking here and selecting the opt-out link at the bottom of the linked site.
c. Targeted Advertising: To opt out of receiving marketing communications through the advertising networks of our ad network vendors, please click here, select "Select all" on the linked site, and press the "Submit" button.
d. Geo-Location Information: When you use an Oway application on your mobile device, you may choose not to share your geo-location details with us by adjusting the location services settings on your device. For instructions on changing these settings, please contact your service provider or device manufacturer.
e. Cookies: Most browsers provide options to stop accepting new cookies, notify you when you receive a new cookie, and disable existing cookies. Please note that without cookies, you may not be able to fully utilize all features of our sites. Additionally, disabling cookies may affect opt-outs that rely on cookies, such as those for web analytics or targeted advertising.
6. Removal of Your Personal Data
You have the right to request the removal of your Personal Data that we have collected and processed, provided you give us a reasonable justification for your request. If you wish to have your data removed, please inform us using the contact details provided below.
Upon receiving your request, we will make every effort to remove your Personal Data from our system. We will also cease to collect, use, or disclose your personal data, unless required by law or if we have legitimate business or legal reasons to retain such data. Please note that by requesting the removal of your Personal Data, we may not be able to continue providing you with our services, and you agree that we will not be liable for any losses or damages resulting from the termination of such services.
7. Retention of Your Personal Data
Your Personal Data will be retained for as long as your account remains active and as necessary to provide you with our services. We will cease to retain your Personal Data, or will make reasonable efforts to remove any means by which your Personal Data can be associated with you as an individual, as soon as: 1) the purpose for which your Personal Data was collected is no longer being fulfilled; and 2) it is not required by applicable laws and/or is not necessary for business purposes.
8. Protection of Your Personal Data
We will protect your Personal Data by implementing reasonable security measures, including physical, technical, and organizational procedures, to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. In the event of a Personal Data breach, we will notify you through our channels, whether directly or indirectly, providing you with sufficient information regarding the breach. Following such notification, we will make every effort to restore the security of your Personal Data on our Site.
We maintain administrative, technical, and physical safeguards designed to protect the personal information we collect against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. For example, we use Secure Sockets Layer (SSL) encryption to protect certain purchase information while in transit.
Please note that no electronic transmission of information can be completely secure. We cannot guarantee that the security measures we have implemented to safeguard personal information will never be compromised or fail, nor can we assure you that those measures will always be sufficient or effective.
To further protect yourself, please safeguard your Oway account username and password, and do not share this information with anyone. Additionally, sign out of your account and close your browser window when you have finished your visit to our Site. Please remember that we will never ask for your Oway account username or password via email. For more details about the security measures we have implemented to protect personal information, please refer to our Information Security Policy.
9. Links to Other Websites
Our Site may contain links to other websites that may be of interest to you. However, once you leave our Site by using these links, please be aware that we do not have any control over those external websites. We are not responsible for the privacy policies or practices of these websites, and we advise you to review the privacy policy of each website you visit that collects your Personal Data.
10. Registration and Membership
This Site allows you to create a user account based on the information you provide. By registering and creating your account, you warrant that:
The information you provide is true, accurate, current, and complete as required in the registration form on the Site (the "Registration Data"); and
You will update this Registration Data as necessary to ensure it remains true, accurate, and complete.
11. Miscellaneous
Applicability: In the event of any inconsistency between the Terms and Conditions and this Privacy Policy, the provisions in this Privacy Policy will take precedence.
Transfer of Business: In the event of a change of control or ownership of Oway Group's business or group of companies, any Personal Data collected through the Site may be included as part of the assets being transferred.
Children's Privacy: Oway does not direct its websites to children under the age of thirteen. We require that registered users of the Site be at least eighteen years old. If we learn that a user is under eighteen years of age, we will promptly delete any personal information that individual has provided to us.
Updates: This Privacy Policy may be updated periodically and without prior notice to reflect changes in our personal information practices. We will post a prominent notice on our websites to inform you of any significant changes to this Privacy Policy and will indicate the date of the most recent update at the top of the notice.
12. Our Contact Information
If you have any questions or requests regarding this Privacy Policy, please reach out to us at support@owaytrip.com.